Terms of service

Last Updated: July 2025

1. Introduction

Welcome to MyKarmaSoul.

These Terms of Service ("Terms") govern your access to and use of the MyKarmaSoul website, products, services, content, and related offerings (collectively, the "Services").

The Services are operated by OCEAN CANDY LIMITED, a company registered in Hong Kong with its registered business address at:

Unit No.4B, 5/F, Hunghom Commercial Centre, Tower B, No.37 Ma Tau Wai Road, Hunghom, Kowloon, Hong Kong

Throughout these Terms, "MyKarmaSoul," "we," "our," and "us" refer to OCEAN CANDY LIMITED.

By accessing our website or purchasing products from us, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not access or use our Services.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make purchases through our website.

By using our Services, you represent that you have the legal capacity to enter into a binding agreement.

3. Products and Services

MyKarmaSoul offers natural jade and gemstone jewelry inspired by mindfulness, personal intention, cultural traditions, and symbolic meanings.

Product descriptions, photographs, and information are provided for informational purposes only.

Due to the natural characteristics of gemstones and jade, variations in:

Color
Pattern
Transparency
Texture
Shape
Natural inclusions

may occur and are not considered defects.

Each piece is unique.

4. Cultural and Symbolic Content Disclaimer

Certain content on our website may reference:

Karma
Mindfulness
Manifestation
Chakras
Feng Shui
Spiritual traditions
Cultural symbolism
Personal intention practices

Such references are provided solely for cultural, educational, historical, artistic, or personal inspiration purposes.

They are not scientific claims, medical claims, psychological claims, financial advice, religious instruction, or guarantees of any outcome.

Individual experiences may vary.

5. Wellness Disclaimer

MyKarmaSoul products are decorative jewelry items.

Our products are not intended to:

Diagnose any disease
Treat any medical condition
Cure illness
Prevent disease
Replace professional healthcare
Replace psychological counseling
Replace therapy services

No statements on this website should be interpreted as medical advice.

If you require medical, psychological, or professional assistance, please consult a qualified professional.

6. AI Content Disclaimer

From time to time, our Services may include recommendations, educational content, quizzes, assessments, or information generated with the assistance of artificial intelligence technologies.

AI-generated content is provided for informational and entertainment purposes only.

AI outputs may be incomplete, inaccurate, generalized, or unsuitable for your specific circumstances.

You should not rely solely upon AI-generated information when making personal, financial, legal, medical, or professional decisions.

7. Orders and Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

Refuse any order
Limit quantities
Cancel transactions
Restrict purchases
Verify customer information

An order confirmation does not constitute final acceptance.

A contract is formed only after your order has been processed and shipped.

8. Pricing and Payment

Prices displayed on our website are listed in the applicable currency shown at checkout.

We reserve the right to modify pricing at any time.

Accepted payment methods may include:

Credit cards
Debit cards
PayPal
Stripe
Shopify Payments
Other approved payment providers

All payments are processed securely by third-party payment providers.

We do not store complete payment card information.

9. Shipping and International Orders

Products are primarily shipped from mainland China.

Delivery estimates are provided for convenience only and are not guaranteed.

Customers are responsible for complying with local import regulations.

Depending on destination country requirements, customers may be responsible for:

Import duties
Customs fees
Taxes
Government charges

We are not responsible for delays caused by:

Customs inspections
Government actions
Carrier disruptions
Force majeure events

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that returns, exchanges, and refunds are subject to the conditions outlined in that policy.

11. Account Terms

You may create an account to access certain features.

You are responsible for:

Maintaining password confidentiality
Restricting access to your account
Providing accurate information
Updating account information when necessary

You are responsible for all activities occurring under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

12. User Generated Content

You may submit content including:

Reviews
Comments
Testimonials
Photos
Videos
Other materials

By submitting content, you grant MyKarmaSoul a worldwide, royalty-free, perpetual, transferable, and non-exclusive license to use, display, reproduce, publish, modify, distribute, and promote such content in connection with our business.

You represent that:

You own the content or have permission to submit it.
The content does not infringe third-party rights.
The content is not unlawful, defamatory, abusive, fraudulent, or misleading.

We reserve the right to remove content at our sole discretion.

13. Marketing Communications

By subscribing to newsletters, promotional offers, or marketing communications, you consent to receiving communications from MyKarmaSoul.

You may unsubscribe at any time by:

Clicking the unsubscribe link
Contacting customer support

Withdrawal of consent does not affect prior lawful processing.

14. Intellectual Property

All content available through our Services, including:

Logos
Branding
Product descriptions
Images
Graphics
Text
Videos
Website design

is owned by or licensed to MyKarmaSoul and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or exploited without written permission.

15. Prohibited Uses

You agree not to:

Violate laws or regulations
Commit fraud
Interfere with website security
Upload malicious software
Harvest personal information
Impersonate others
Abuse promotional programs
Disrupt Services

We may terminate access for violations.

16. Limitation of Liability

To the maximum extent permitted by law, MyKarmaSoul, OCEAN CANDY LIMITED, its officers, employees, affiliates, suppliers, and partners shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Special damages
Lost profits
Lost revenue
Emotional distress
Business interruption

arising from use of our Services or products.

Where liability cannot be excluded by law, liability shall be limited to the amount paid for the applicable product.

17. Indemnification

You agree to indemnify and hold harmless MyKarmaSoul, OCEAN CANDY LIMITED, affiliates, officers, employees, and agents from claims, losses, damages, liabilities, costs, and expenses arising from:

Your use of the Services
Violation of these Terms
Violation of third-party rights

18. Force Majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including:

Natural disasters
War
Government actions
Pandemics
Supply chain disruptions
Transportation interruptions
Internet outages

19. Privacy

Your use of our Services is also governed by our Privacy Policy.

Please review our Privacy Policy for information regarding data collection and processing practices.

20. Termination

We reserve the right to suspend or terminate access to our Services at any time if:

These Terms are violated
Fraud is suspected
Abuse of Services occurs
Legal compliance requires termination

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without regard to conflict of law principles.

22. Dispute Resolution

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiations.

If a dispute cannot be resolved informally, it shall be submitted to the courts of Hong Kong, subject to applicable consumer protection laws in the customer's jurisdiction.

23. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective upon posting to our website.

Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

24. Contact Information

OCEAN CANDY LIMITED