Refund policy
Last Updated: July 2025
At MyKarmaSoul, every piece is carefully selected and prepared before it reaches you. We want you to feel confident with your purchase while also preserving the integrity and intended experience of our products.
30-Day Return Window
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return, items must:
-
Be unused and unworn
-
Remain in their original condition
-
Include all original packaging, tags, and accessories
-
Show no signs of use, alteration, or damage
Products Eligible for Return
Items that remain sealed and unopened in their original packaging may be returned within 30 days of delivery for a refund or exchange.
Opened or Activated Items
Many of our bracelets and gemstone pieces are individually prepared and packaged to preserve their intended condition and presentation.
Once the original protective packaging has been opened, the item is considered activated for personal use and can no longer be returned or exchanged unless it arrives damaged, defective, or incorrect.
This policy helps us maintain product integrity, quality standards, and fairness for all customers, as opened items cannot be reintroduced into inventory for resale.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
Please include:
-
Your order number
-
A description of the issue
-
Clear photographs of the item and packaging
We will review the situation and provide a replacement, exchange, or refund where appropriate.
Non-Returnable Items
The following items are not eligible for return:
-
Opened or activated gemstone jewelry
-
Personalized or custom-made products
-
Gift cards
-
Final sale or clearance items
-
Products damaged through misuse, improper care, or normal wear and tear
Return Process
To initiate a return, please contact:
Please include your order number and reason for return.
Returns sent without prior authorization may not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method.
Please allow:
-
5–10 business days for processing
-
Additional time for your bank or payment provider to post the refund
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped.
Order Cancellation
Orders may be canceled before fulfillment begins.
Once an order has been processed or shipped, it can no longer be canceled and must follow the return process outlined above.
Contact Us
If you have any questions regarding returns or refunds, please contact:
We are always happy to help.