Refund policy

Last Updated: July 2025

At MyKarmaSoul, every piece is carefully selected and prepared before it reaches you. We want you to feel confident with your purchase while also preserving the integrity and intended experience of our products.

30-Day Return Window

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, items must:

Be unused and unworn
Remain in their original condition
Include all original packaging, tags, and accessories
Show no signs of use, alteration, or damage

Products Eligible for Return

Items that remain sealed and unopened in their original packaging may be returned within 30 days of delivery for a refund or exchange.

Opened Packaging and Try-On Returns

Customers may open the original packaging to inspect and briefly try on the jewelry.

Returns are accepted within 30 days of delivery if the item:

• Has only been tried on briefly indoors
• Shows no signs of wear, scratches, stains, odors, damage, or alteration
• Is returned with its original packaging, accessories, certificates, and gifts
• Has not been resized, engraved, personalized, or otherwise modified

Items showing signs of extended wear or damage caused after delivery cannot be returned.

Personalized, engraved, made-to-order, and final-sale items are not returnable unless they arrive damaged, defective, or incorrect.

Please contact support@mykarmasoul.com before returning an item. Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will review the situation and provide a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items are not eligible for return:

Opened or activated gemstone jewelry
Personalized or custom-made products
Gift cards
Final sale or clearance items
Products damaged through misuse, improper care, or normal wear and tear

Return Process

To initiate a return, please contact:

support@mykarmasoul.com

Please include your order number and reason for return.

Returns sent without prior authorization may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to the original payment method.

Please allow:

5–10 business days for processing
Additional time for your bank or payment provider to post the refund

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped.

Order Cancellation

Orders may be canceled before fulfillment begins.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact: