Shipping policy

Last Updated: June 22, 2026

Thank you for choosing MyKarmaSoul.

We are committed to delivering your order safely and efficiently. Please review the following Shipping Policy before placing an order.

1. Order Processing

All orders are subject to product availability and payment verification.

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, holidays, promotional events, or unforeseen circumstances, processing times may be extended.

Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Product Preparation

Many of our jade and gemstone pieces are individually inspected and prepared before shipment.

As natural materials may vary in appearance, each piece undergoes a quality review process to ensure it meets our standards.

Additional preparation time may occasionally be required for certain products.

3. Shipping Origin

Most orders are shipped directly from our sourcing and fulfillment facilities located in mainland China.

Depending on inventory availability, some orders may be fulfilled through authorized logistics partners or regional fulfillment facilities.

4. Shipping Destinations

Our primary shipping destinations are the United States, Canada, the United Kingdom, and supported European countries.

We may also ship to other international destinations. Shipping availability is determined at checkout based on the destination address, carrier coverage, local regulations, sanctions, and operational limitations.

Orders shipped outside our primary markets may be subject to an additional international shipping fee. The applicable shipping options and charges will be displayed at checkout before payment.

If no shipping option is available for your destination, please contact support@mykarmasoul.com before placing an order.

We reserve the right to limit, suspend, or refuse shipments to certain destinations. If we are unable to fulfill an accepted order, the customer will be notified and any payment received will be refunded.

5. Shipping Rates and Estimated Delivery Times

5.1 Shipping Rates

For orders shipped to our primary markets:

• Free standard shipping is available on orders of US$69 or more.
• Orders below US$69 are subject to a shipping fee displayed at checkout.

For orders shipped to other international destinations:

• An additional international shipping fee applies.
• Shipping charges vary depending on the destination, carrier, and order details.
• The final shipping charge will be displayed at checkout before payment.
• Free shipping promotions for primary markets do not apply unless specifically shown at checkout.

Shipping charges do not include customs duties, import taxes, VAT, GST, brokerage fees, or other government charges unless expressly stated at checkout.

5.2 Estimated Delivery Times

Orders are normally processed within 1–3 business days. Estimated transit times after shipment are:

United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 6–12 business days
Europe: 7–15 business days
Australia and New Zealand: 7–15 business days
Asia: 5–12 business days
Other supported destinations: 10–25 business days

Delivery estimates are approximate and do not include order processing time, customs inspections, carrier delays, public holidays, or events beyond our reasonable control.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided by third-party shipping carriers and may occasionally experience delays.

Please allow up to 72 hours for tracking information to become active after shipment.

7. Customs Duties, Taxes, and Import Fees

International shipments may be subject to:

Customs duties
Import taxes
VAT
GST
Government fees
Brokerage charges

These charges are determined by the destination country's authorities and are the responsibility of the customer unless otherwise stated at checkout.

MyKarmaSoul has no control over these charges and cannot predict their amount.

Customers are encouraged to review local import regulations before placing an order.

8. Customs Delays

International shipments may be delayed due to customs inspections or clearance procedures.

Such delays are beyond our control and are not considered shipping failures.

Refunds or compensation will not be provided for delays caused by customs processing.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If incorrect or incomplete shipping information is provided:

Delivery delays may occur.
Additional shipping fees may apply.
Returned packages may require reshipment charges.

MyKarmaSoul is not responsible for orders delivered to an incorrectly provided address.

10. Lost Packages

If tracking indicates that a package has been lost in transit, please contact our customer support team.

We will work with the carrier to investigate the shipment.

Claims may require verification and carrier confirmation before a replacement or refund can be considered.

11. Delivered but Not Received

If tracking information shows that a package has been successfully delivered but you cannot locate it, we recommend:

Checking with household members
Checking with neighbors
Contacting the carrier directly
Reviewing delivery instructions

Once a package is marked as delivered by the carrier, responsibility may transfer to the recipient.

We may assist with investigations but cannot guarantee reimbursement for packages confirmed as delivered.

12. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

Your order number
Photos of the packaging
Photos of the product
Description of the damage

We will review the claim and determine an appropriate resolution.

13. Multiple Shipments

In some cases, products may be shipped separately.

You may receive multiple tracking numbers and deliveries for a single order.

Additional shipping charges will not be incurred unless specifically disclosed.

14. Force Majeure

We are not responsible for shipping delays caused by events beyond our reasonable control, including:

Natural disasters
Severe weather
Customs inspections
Government actions
Labor disputes
Transportation disruptions
Public health emergencies
Carrier service interruptions

15. Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time.

Changes become effective immediately upon posting to our website.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@mykarmasoul.com

Business Name: OCEAN CANDY LIMITED

Address:

Unit No.4B, 5/F, Hunghom Commercial Centre, Tower B, No.37 Ma Tau Wai Road, Hunghom, Kowloon, Hong Kong

Website: www.mykarmasoul.com